Our Support

At Civil Survey Solutions, we take pride in being at the forefront of providing exceptional technical support for Autodesk software, as well as specialised expertise for Civil Site Design and Stringer Topo. Our team of highly skilled engineers are dedicated to ensuring that your organisation maximises the potential of these powerful tools.

We offer varying levels of software support that you can purchase to empower your organisation. Otherwise, if you purchase Autodesk, Civil Site Design or Stringer Topo software through Civil Survey Solutions, you will be entitled to one of these support packages complimentary.

Product Support Resources

Account Services

Software Support Packages

In support of our customers use of engineering software and technology, we offer the following support packages that can be purchased by any organisation in Australia. The entitlements are valid for one year after purchase.

By purchasing your Autodesk software through Civil Survey Solutions, you are entitled to a software support package without any additional charge.

Basic

$599

Annual (Exc GST)

Expert Technical Support

10% Training Discount*

Discount on Civil Site Design & Stringer Topo^

Invite to exclusive customer-only webinars and events

What’s Included
  • Expert technical support by industry qualified professionals

  • Discount on your Civil Site Design and Stringer Software^

  • Access to exclusive webinars and events

  • Discounts for any industry-wide paid webinars and events

* Approximate discount – subject to change at any time

^ only available to customers who receive this support package through purchasing Autodesk subscriptions through Civil Survey Solutions

Standard

$1,699

Annual (Exc GST)

Expert Technical Support

Annual Technical Workflow Review

10% Training Discount*

Discount on Civil Site Design & Stringer Topo^

One Complimentary Autodesk eLearning Subscription#

Invite to exclusive customer-only webinars and events

What’s Included
  • Expert technical support by industry qualified professionals

  • Discount on your Civil Site Design and Stringer Software^

  • Annual review with our qualified engineers to enhance your workflows and ensure you are utilising the full potential of your software

  • One complimentary 12 month subscription to Global eTraining#

  • Access to exclusive webinars and events

  • Discounts for any industry-wide paid webinars and events

* Approximate discount – subject to change at any time

^ only available to customers who receive this support package through purchasing Autodesk subscriptions through Civil Survey Solutions

#These will be annual subscriptions, which are only provided complimentary on the first year of activation.

Premium

$3,999

Annual (Exc GST)

Priority Technical Support

Annual Technical Workflow Review

15% Training Discount*

Discount on Civil Site Design & Stringer Topo^

Two Complimentary Autodesk eLearning Subscription#

Invite to exclusive customer-only webinars and events

What’s Included
  • Priority technical support by industry qualified professionals

  • Discount on your Civil Site Design and Stringer Software^

  • Annual review with our qualified engineers to enhance your workflows and ensure you are utilising the full potential of your software

  • Two complimentary 12 month subscriptions to Global eTraining#

  • Access to exclusive webinars and events

  • Discounts for any industry-wide paid webinars and events

* Approximate discount – subject to change at any time

^ only available to customers who receive this support package through purchasing Autodesk subscriptions through Civil Survey Solutions

#These will be annual subscriptions, which are only provided complimentary on the first year of activation.