Our Support

At Civil Survey Solutions, we take pride in being at the forefront of providing exceptional technical support for Autodesk software, as well as specialised expertise for Civil Site Design and Stringer Topo. Our team of highly skilled engineers are dedicated to ensuring that your organisation maximises the potential of these powerful tools.

We offer varying levels of software support that you can purchase to empower your organisation. Otherwise, if you purchase Autodesk, Civil Site Design or Stringer Topo software through Civil Survey Solutions, you will be entitled to one of these support packages complimentary.

Product Support Resources

Training

We facilitate a range of training including e-learning, product and project based. Contact us directly to discuss your training requirements.

View Training

Technical Support Request

If you can’t find a solution to your problem in our Civil Survey Solutions Knowledgebase, you can submit a Technical Support Request.

Technical Support Request

Knowledgebase

The Civil Survey Solutions Knowledgebase is full of helpful information. Topics include Licensing, Installation, Best Practices.

Knowledgebase

Civil Survey Applications Installation Guide

The Civil Survey Applications Installation Guide will explain the installation and management process of your licenses and products. 

Installation Guide

Account Services

Civil Site Design & Stringer Topo Portal

The Civil Survey Solutions Customer Centre enables you to manage your Civil Site Design and Stringer Topo software. You will find your activation key(s), software updates and downloads here.
Customer Centre

Autodesk Portal

The Autodesk Management Portal is your single source for managing your Autodesk subscriptions. This includes assigning users and subscriptions, usage reporting, software updates and downloads.

Autodesk Portal

Software Support Packages

In support of our customers use of engineering software and technology, we offer the following support packages that can be purchased by any organisation in Australia. The entitlements are valid for one year after purchase.

By purchasing your Autodesk software through Civil Survey Solutions, you are entitled to a software support package without any additional charge.

Basic

$599

Annual (Exc GST)

Expert Technical Support

10% Training Discount*

Discount on Civil Site Design & Stringer Topo^

Invite to exclusive customer-only webinars and events

What’s Included

  • Expert technical support by industry qualified professionals

  • Discount on your Civil Site Design and Stringer Software^

  • Access to exclusive webinars and events

  • Discounts for any industry-wide paid webinars and events

* Approximate discount – subject to change at any time

^ only available to customers who receive this support package through purchasing Autodesk subscriptions through Civil Survey Solutions

Standard

$1,699

Annual (Exc GST)

Expert Technical Support

Annual Technical Workflow Review

10% Training Discount*

Discount on Civil Site Design & Stringer Topo^

One Complimentary Autodesk eLearning Subscription#

Invite to exclusive customer-only webinars and events

What’s Included

  • Expert technical support by industry qualified professionals

  • Discount on your Civil Site Design and Stringer Software^

  • Annual review with our qualified engineers to enhance your workflows and ensure you are utilising the full potential of your software

  • One complimentary 12 month subscription to Global eTraining#

  • Access to exclusive webinars and events

  • Discounts for any industry-wide paid webinars and events

* Approximate discount – subject to change at any time

^ only available to customers who receive this support package through purchasing Autodesk subscriptions through Civil Survey Solutions

#These will be annual subscriptions, which are only provided complimentary on the first year of activation.

Premium

$3,999

Annual (Exc GST)

Priority Technical Support

Annual Technical Workflow Review

15% Training Discount*

Discount on Civil Site Design & Stringer Topo^

Two Complimentary Autodesk eLearning Subscription#

Invite to exclusive customer-only webinars and events

What’s Included

  • Priority technical support by industry qualified professionals

  • Discount on your Civil Site Design and Stringer Software^

  • Annual review with our qualified engineers to enhance your workflows and ensure you are utilising the full potential of your software

  • Two complimentary 12 month subscriptions to Global eTraining#

  • Access to exclusive webinars and events

  • Discounts for any industry-wide paid webinars and events

* Approximate discount – subject to change at any time

^ only available to customers who receive this support package through purchasing Autodesk subscriptions through Civil Survey Solutions

#These will be annual subscriptions, which are only provided complimentary on the first year of activation.

Autodesk Flex Tokens

What is Flex?

Autodesk Flex is a pay-as-you-go option that lets you pre-purchase tokens to access any product available with Flex for a daily rate. Rates vary based on the product used. Flex is a great option for team members or individuals who want to try a product or only need occasional access.

How Flex works

Step 1

Buy tokens for your team.

Step 2

Assign users to Flex in your Autodesk Account.

Step 3

Use tokens each day a product is open. Close a product to stop token use.

Step 4

Track token usage and spending.

Find the right mix between Flex and subscriptions.

Flex

 

Best for occasional users

  • Buy tokens to access a wide range of Autodesk products.
  • Use tokens to access a product for 24 hours at a time or to generate a result.
  • Assign as many users as you want to Flex and manage which products they can access.

Subscription

 

Best for frequent users

  • Buy subscriptions to specific Autodesk products.
  • Use the product as often as you want during the subscription term.
  • Assign each subscription to a specific user; reassign the subscription as often as you need.