Our Support
At Civil Survey Solutions, we take pride in being at the forefront of providing exceptional technical support for Autodesk software, as well as specialised expertise for Civil Site Design and Stringer Topo. Our team of highly skilled engineers are dedicated to ensuring that your organisation maximises the potential of these powerful tools.
We offer varying levels of software support that you can purchase to empower your organisation. Otherwise, if you purchase Autodesk, Civil Site Design or Stringer Topo software through Civil Survey Solutions, you will be entitled to one of these support packages complimentary.
Product Support Resources
Account Services
Software Support Packages
In support of our customers use of engineering software and technology, we offer the following support packages that can be purchased by any organisation in Australia. The entitlements are valid for one year after purchase.
By purchasing your Autodesk software through Civil Survey Solutions, you are entitled to a software support package without any additional charge.
Autodesk Flex Tokens
What is Flex?
Autodesk Flex is a pay-as-you-go option that lets you pre-purchase tokens to access any product available with Flex for a daily rate. Rates vary based on the product used. Flex is a great option for team members or individuals who want to try a product or only need occasional access.
How Flex works
Step 1
Buy tokens for your team.
Step 2
Assign users to Flex in your Autodesk Account.
Step 3
Use tokens each day a product is open. Close a product to stop token use.
Step 4
Track token usage and spending.
Find the right mix between Flex and subscriptions.
Flex
Best for occasional users
- Buy tokens to access a wide range of Autodesk products.
- Use tokens to access a product for 24 hours at a time or to generate a result.
- Assign as many users as you want to Flex and manage which products they can access.
Subscription
Best for frequent users
- Buy subscriptions to specific Autodesk products.
- Use the product as often as you want during the subscription term.
- Assign each subscription to a specific user; reassign the subscription as often as you need.