Preparing for Installation and Licensing

It is strongly recommended during installation and licensing.
You would need to open full read/write access to a number of directories and sub-directories – if you would like to pursue this option please Submit a Support Request

Is my machine x64 or x86?

Check the information/email you received with your Serial Key – the Serial Key is issued to the Subscription Manager at your organisation and can be found in the Civil Survey Solutions Customer Centre: https://customers.civilsurveysolutions.com.au
- No Serial Key?
  - Submit a Support Request
  - Call the Civil Survey Solutions Subscription Co-ordinator on 1300 254 004 (Australia only), or
  - Email subscriptions@civilsurveysolutions.com.au
- Unsure if Network or Standalone
  - Contact Civil Survey Solutions Subscription Co-ordinator on 1300 254 004 (Australia only), or
  - Email subscriptions@civilsurveysolutions.com.au
  - Try the serial key as a standalone: it will licence if it is a Standalone, otherwise it will inform you that the number is for a Network.
Is this the latest version of the Software?
- Click on the Licence Activation command available from the menu/ribbon of the installed application to check the Licence Version. If it says 2023, then you have installed the latest version.
  - If you do not see a Licence Activation command then it is likely that you are running a previous version of the software. You may be able to confirm by opening the Welcome Screen in Civil Site Design or opening the About command in Stringer Topo
- You can download the latest software updates and Network Licence Manager from the Civil Survey Solutions Customer Centre: https://customers.civilsurveysolutions.com.au

Please see the troubleshooting guide – this also describes the process for getting in contact with us so we can help you resolve any issues.